FAQ

Sorry, no, we don’t offer discounts on early returns. We’ve reserved the CrateHub crates and moving supplies for you for the full rental period.

You can pay with your credit/debit card online using our secure checkout or we can take your payment information over the phone. All transactions are processed securely through Stripe.

If they are ordered for storage only, then yes, just return what you don’t use during your initial pickup. However, if you are renting them for a move, there is no reimbursement for not using all of them.

While we’re happy to provide you with any number of CrateHub crates and packing supplies you might need, once they’re in your hands, that’s all we can do. The best advice is to plan correctly to ensure you order the right quantity of boxes and supplies. Be sure to read our pricing details page for suggestions on how many boxes to order. You can always give us a call if you’re really unsure how many boxes you should order.

You can cancel with 24 hour notice without any charge. Cancellations made after (or no-shows) require at a $30 cancellation fee.

NO. We never charge unpredictable hourly rates that are subjectively based on how fast or slow a driver might choose to work. We charge a fee for the trip, and a per item fee for the delivery, so you know what to expect in advance and it doesn’t vary from driver to driver or delivery to delivery.

Unlike many of our competitors, we do not charge an unpredictable, arbitrary hourly rate. Initial storage pickups are free. Deliveries and repeat pickups are charged a small trip charge plus a simple, predictable, per item fee.

We keep the pricing simple. Our storage plans are priced per month, and you only pay for what you need to store the quantity of boxes you choose. Storage crates are free to use, initial pickups are free, and deliveries and repeat pickups are on a simple, predictable, per item basis. All storage plans have a minimum storage duration of 1 months, but you can get your stuff back whenever you want. If you need an item back before the 6 months are up, we’ll just charge you for the remaining time. Crates are free as long as they are returned at the end (there is a cleaning fee upon their return). You may also choose to purchase the crates if you wish.